pp222 Privacy Policy — Your Information Is Protected

1.1 About the Platform

pp222 is an online casino and sports betting platform operating in Bangladesh. This Privacy Policy governs the relationship between the pp222 platform ("we", "us") and its members ("you", "user"). In this Policy, "personal information" means any information that can directly or indirectly identify an individual.

1.2 Scope of Application

This Policy applies to pp222's website, mobile platform, and all related services. It remains in effect whenever you open an account on our platform, participate in games, or contact us.

2.1 Information You Provide Directly

During account registration and use, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Support messages and communication history

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device identifiers
• Browser type, operating system, and device information
• Login and logout times
• Page visit history and session data
• Geolocation data (country/region level only)
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification services and fraud-prevention systems. This information is used solely to ensure the security of your account.

3.1 Service Delivery & Operations

pp222 uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Managing bonuses and promotional offers
• Providing customer service and support
• Managing the VIP program

3.2 Security & Compliance

Your information is used for the following security-related purposes:

• Preventing fraud, money laundering, and illegal activity
• Detecting and investigating suspicious activity
• Preventing the creation of multiple accounts
• Age verification — accounts are approved only for users aged 21 or older
• Enforcing responsible gaming policies

3.3 Communication & Improvement

We may contact you regarding the following:

• Important account-related notifications
• Security alerts and transaction confirmations
• Promotional offers and bonus information (with your consent)
• Analytics to improve platform services

You may opt out of promotional communications at any time. Important system messages may be sent regardless of your preferences.

4.1 Technical Security Measures

pp222 follows industry-standard security practices to protect your personal information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Data Encryption: Stored sensitive information is kept in an encrypted state
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access
• Regular Security Audits: Periodic reviews to identify and address vulnerabilities

4.2 Data Retention Period

We retain your information for as long as:

• Your account remains active
• It is needed to provide services
• Retention is required to meet legal obligations
• It is needed to resolve disputes or handle legal claims

Even after an account is closed, certain information may be retained for a defined period in accordance with regulatory and legal requirements.

4.3 Payment Information Security

During transactions via bKash, Nagad, Rocket, and Upay, financial information is processed directly through the respective payment provider. pp222 never stores your mobile banking PIN or password. Only transaction reference information is kept in our records.

5.1 General Policy

pp222 does not sell, rent, or exchange your personal information. Data sharing is strictly controlled and limited to specific circumstances only.

5.2 Authorized Third Parties

We may share information in the following cases:

• Service Providers: Those who provide technical or operational services on our behalf are bound by strict confidentiality agreements
• Payment Processors: bKash, Nagad, Rocket, and Upay — only the minimum information required to complete transactions
• Identity Verification Services: Authorized organizations engaged to confirm age and identity
• Fraud Prevention Systems: Services that assist in detecting suspicious activity

5.3 Legal Obligations

Disclosure of information may be required in the following circumstances:

• Complying with a court order or legal directive
• Responding to a lawful request from an investigating authority
• Addressing an immediate threat to life or property
• Complying with anti-money laundering regulations

Where possible, we will notify you before such disclosure, but this may not be possible if there are legal restrictions.

6.1 Use of Cookies

The pp222 platform uses cookies and similar technologies to improve usability and security. Cookies are small text files stored in your browser.

6.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — the site cannot function properly without them
• Functional Cookies: Help remember your preferences (language, display settings)
• Analytics Cookies: Collect statistics to improve the user experience
• Security Cookies: Used to prevent fraud and unauthorized logins

6.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7.1 Right to Access Your Information

You have the following rights:

• Right to Know: You can find out what information pp222 holds about you
• Right to Correction: You can update inaccurate or incomplete information
• Right to Deletion: You can request that your information be deleted in certain circumstances
• Right to Restrict Processing: You can request that the use of your information be limited
• Right to Object: You can opt out of marketing communications

7.2 How to Exercise Your Rights

To submit any request regarding your information, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English. After receiving your request, we will verify and act on it as quickly as possible.

You may be asked to provide additional information for identity verification to ensure no one else can modify your data.

7.3 Withdrawal of Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect any processing already completed. However, processing that is essential for account management may continue.

8.1 Age Restriction

pp222 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

An age verification process must be completed at the time of account registration. If we determine that a minor has provided information, that information will be immediately deleted and the account will be closed.

8.2 Appeal to Parents

If you suspect that your child or any minor has created an account on our platform, please contact [email protected] immediately. We will promptly investigate the matter and take the necessary action.

9.1 Change Process

pp222 may update this privacy policy from time to time. In the case of important changes, we will:

• Update the date at the top of this page
• Send a notification to your registered email
• Display a visible notice on the platform

9.2 Consent to Changes

Continuing to use the platform after an update means you consent to the new policy. If you do not agree to the changes, please stop using the service and contact us to close your account.

10.1 Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal information, please contact us through the following:

• [email protected]
• 24/7 Live Chat — directly within the platform
• Support available in Bengali and English

10.2 Additional Information

For more details, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.